The Citrix Presentation Server 4.5 Installation Effectively Hangs

Posted on September 4th, 2008

Originally published here: CTX113639

Hotfix available here: CTXUpdate.zip

I have come across this problem and this hotfix definitely fixes it.

Symptoms

In some environments where multiple domains and multiple trusts exist, the installation of Citrix Presentation Server 4.5 appears to hang when the “Citrix is Installing Product Components” message is displayed.

The installation completes successfully if left for a period of 15 hours or more.

Cause

This issue occurs when multiple domains and multiple trusts exist within the environment where Presentation Server 4.5 is being installed. A delay is incurred by account resolution during the COM+ components installation, which forms part of the installation process.

Resolution

The installation transform file attached to this article can be used in environments experiencing this issue.

To use the transform file, launch the Presentation Server 4.5 installation using the following command:

msiexec.exe /i “D:\Citrix Presentation Server\mps.msi” TRANSFORMS=”c:\temp\CTXUpdate.mst” /l*v c:\temp\mps.log

Where D:\Citrix Presentation Server is the correct path to the MPS.msi file and C:\temp is the correct path to the CTXUpdate.mst transform file.

Issue the following command if an unattended installation is necessary:

UnattendedInstall.exe <path-to-mps.msi> <answer_file.txt> [MSIPROPERTY1=”VALUE1”]

Where MSIPROPERTY1 = TRANSFORMS and VALUE1 = <path to CTXUpdate.mst>

Additionally, verify the validity of all trusts within the environment.